Workplace Essential Skills

GED Preparation & Testing – Review courses to prepare you to take the GED exam and GED testing are available at KCTCS institutions throughout the state.

Applied Math, Reading, Writing – Several courses are available from basic reviews to in-depth training programs. Skill based assessments are available to help you identify training needs and courses can be customized to meet the needs of your organization.

Team Building – Discover ways to enhance teamwork skills and develop plans for improvement. Learn how to establish and promote cooperation, teamwork, trust and unity in your organization.

Problem Solving – How you approach problems directly affects the effectiveness of your decisions. You will discuss and practice a structured approach to analyzing your dilemmas. Learn to increase your success rate of solving problems and make more timely and confident decisions.

Communications – The single most important factor in creating successful professional relationships is clear, effective and meaningful communication. Discover ways that you send inaccurate messages and learn how to problem-solve with communication to create positive connections.

Conflict Management – Learn how to identify the types and causes of conflict in the workplace. Discover how to spot potential interpersonal conflicts and defuse them before they flare up. Develop strategies for managing conflict and techniques for implementing these strategies on the job.

Customer Service - Learn how to exceed customer expectations through positive service attitudes and problem ownership. Create a strong business image by treating customers with respect and servicing them in a prompt, knowledgeable manner.

Increasing Human Effectiveness - This course lays the foundation for self-management and personal accountability. It is presented in a dynamic, highly interactive, video-assisted format. Each unit revolves around key activities, providing a hands-on approach to learning.